Covid-19 | User-centered design

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Covid-19 & loneliness | User-centered design

A project to help a user/participant in a difficult period (covid-19).

Through user-centered and useroriented design we designed a table for activities to initiate social activity within a collective to lessen the feeling of isolation/loneliness.

Theme & Tools
UCD, UOD, prototyping, datainnsamling, co-design,

Timeline
4 Months

Role
Designer

Date Completed
June 2021


Results

We sought out to battle the feeling of loneliness and isolation under the covid-19 pandemic through UCD. We collaborated with a fragile user to help with their loneliness.

A central part of the project was to ensure user participation to boost the effectiveness of the end prototype/solution. That we succeded at and the result is designed with, for and by a user.

The project resulted in all of the team members recieving grade “A” in the course Bruksorientert design.

The “planning” table that would hang in a collective to initate (social) activity.

I find the project as one of my favorite projects in my studies as it adressed a very important problem, while learning alot about the design process.


My role

Another group member and I took opon the responsibility to be the “main” interviewers and throughout the process.

Although it is important to specify that all of the group members did have usercontact in the project.

I also did some of the facilitating under our workshops and activities with the user. And some of the meetings with only us designers.

All of the group members were part of the design decisions and forming of prototypes and the end result.

I was extremely happy to be one of the main insight designers, since I find it super important for the end result.


Persona

Since we were working with a very sensitive user, we figured it would be best if we didnt all interact with the user at the same time to not frighten them.

The user and us co-created the solution through activities such as; workshops, brainstorming, mindmapping, drawing, body-storming, planning and evaluation. All that we used frequently through the project.

Early in the project we and the user figured outsome needs for the prototype

Understanding the user is extremely important in a user-centered design approach so getting to know and understand use contexts and scenarios is very valuable.


Needs and requirements

We designed and mapped out an affinity diagram to understand further where we could implement a solution

We also concluded some functional and non-functional requirements from the end user for the prototype.

Having a solution that is anchored to the users needs is something i say is necessary for user satisfaction and a sucessful solution.